Refund policy
At Velorious, we want you to feel confident with your purchase. If you are not fully satisfied, you may request a return within 30 days after receiving your item.
Return Eligibility
To be eligible for a return, your item must be:
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In the same condition that you received it
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Unused, unworn, and undamaged
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In its original packaging
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Returned with proof of purchase or order confirmation
Items that do not meet these conditions may not be accepted.
How To Start A Return
To request a return, please contact us at:
Please include your order number, the reason for your return, and any relevant photos if the item is damaged, defective, or incorrect.
Items sent back without first contacting us will not be accepted.
Damaged, Defective, Or Wrong Items
Please inspect your order when it arrives. If your item is defective, damaged, or you received the wrong product, contact us as soon as possible at:
We will review the issue and work to make it right.
Non-Returnable Items
Certain items cannot be returned, including:
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Gift cards
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Final sale items
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Used or damaged products
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Items not in their original packaging
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Personal care or hygiene-related products, where applicable
Please contact us if you have questions about whether your item is eligible for return.
Exchanges
The fastest way to get a different item is to return the original item first. Once your return is approved, you may place a new order for the item you want.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Return Shipping
Return shipping instructions will be provided after your return request is approved.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Contact Information
For any return or refund questions, please contact us at: