Frequently asked questions (FAQs)

How can I contact Velorious?

You can contact us at info@velorious.com and our customer support team will be happy to help you with any questions, concerns, or order inquiries.
Do you ship worldwide?

Yes! We proudly offer worldwide shipping.
Where do you ship from?

We ship from Hong Kong.
Can I change or cancel my order?

We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us within 12 hours of placing it.

After this timeframe, your order may already be in processing and changes may no longer be possible. However, you may still be eligible for a return after receiving your order according to our return policy.
What payment methods do you accept?

We accept major payment methods including:

  • Visa
  • Mastercard
  • American Express (AMEX)
  • PayPal
  • Secure online payments
When will my order be processed?

Orders are processed Monday–Friday.

Please allow 1–3 business days for processing before shipment. Processing times may be slightly longer during holidays, promotions, or high-volume periods.
How long will shipping take?

Shipping times vary depending on your location.

Estimated delivery time is typically 7–21 business days.

Please note that delivery times may occasionally vary due to customs, carrier delays, or seasonal demand.
What if I don't receive my order?

If your order has not arrived within 30 days after shipment, please contact us at info@velorious.com and our team will gladly investigate and assist you.