Privacy policy

Last Updated: June 28, 2026

Velorious ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information:

Contact Information

  • Name

  • Email address

  • Billing address

  • Shipping address

  • Phone number

Payment Information

  • Payment details necessary to complete your purchase

Please note that payment information is processed securely by our payment providers. We do not store complete credit card information.

Account Information

  • Username and password (if you create an account)

  • Account preferences and settings

Order Information

  • Products viewed or purchased

  • Cart and wishlist information

  • Order history

  • Returns, exchanges, and cancellations

Communications

  • Information you provide when contacting customer support

Device and Usage Information

  • IP address

  • Browser type

  • Device information

  • Website usage and interaction data

  • Cookies and similar technologies

2. How We Collect Information

We may collect information:

  • Directly from you when you place an order, create an account, or contact us.

  • Automatically through cookies and website technologies.

  • From service providers who assist us in operating our business.

  • From marketing and advertising partners.

3. How We Use Your Information

We may use your information to:

Provide Our Services

  • Process and fulfill orders

  • Deliver products

  • Process returns and refunds

  • Manage your account

  • Provide customer support

Improve Our Website

  • Analyze website usage

  • Personalize your shopping experience

  • Improve products and services

Marketing

  • Send promotional emails and special offers

  • Display relevant advertisements

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Security and Fraud Prevention

  • Detect and prevent fraud

  • Protect our customers and business

  • Verify transactions and accounts

Legal Compliance

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our policies and terms

4. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Payment processors

  • Shipping and fulfillment providers

  • Customer support providers

  • Analytics and marketing partners

  • Service providers who help operate our website

We may also disclose information if required by law or to protect our legal rights.

We do not sell your personal information.

5. Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, remember your preferences, and provide personalized content and advertisements.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

6. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these external websites. We encourage you to review their privacy policies before providing any information.

7. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child, we will promptly delete such information.

8. Data Security

We implement reasonable security measures to protect your personal information.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your information

  • The right to correct inaccurate information

  • The right to request deletion of your information

  • The right to object to certain processing activities

  • The right to withdraw consent

  • The right to request a copy of your information

To exercise these rights, please contact us using the information below.

11. International Data Transfers

Your information may be processed and stored in countries outside your country of residence.

By using our website, you consent to the transfer of your information as described in this Privacy Policy.

12. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time.

Any changes will be posted on this page, and the updated date will be revised accordingly.

Your continued use of the website following any changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Velorious
Email: info@veloriois.com